At Northern Kayaks, we want you to be completely confident in your purchase. New, unused items are eligible for a full refund within 15 days of purchase, provided the following conditions are met:
- Item is in new condition with no signs of use or wear
- Retail packaging is fully intact
- All originally included parts and accessories are present
- Return shipping costs are paid by the customer
Once your return is received and inspected, your refund will be processed promptly minus a 20% restocking fee. If the item shows signs of use, damage, or is missing any included components, the refund amount will be reduced accordingly.
Important Exceptions
- Rigid (polyethylene) kayaks are not eligible for the 15-day return policy and cannot be returned
- In-person returns may be considered on a case-by-case basis
- Not sure which kayak is right for you? Contact our customer service team before you buy
Shortage Claims
- Any product shortage must be reported within 48 hours of receiving your order
- Shortages must be documented on the Delivery Receipt
Refused Deliveries
Northern Kayaks is not responsible for any shipping fees associated with a refused delivery. Please note:
- It is the customer's responsibility to ensure they or an authorized representative are available to accept delivery
- If a delivery is refused and the kayak is returned to us, Northern Kayaks reserves the right to charge an additional shipping fee to re-ship the order
Â
Contact Information
Northern Kayaks MG DSGN LLC
Address: 440 N Barranca Ave, #7227 Covina, CA 91723 Los Angeles County
Phone: (307) 218-2580
