Shipping policy

Shipping & Damage Policy

 

Inspect Your Kayak Before Signing

Every kayak must be carefully inspected at the time of delivery, before you sign anything. This ensures you received everything you ordered and that no damage occurred in transit. If you have any issues, please complete the Shipping Damage Claim form at the bottom of this page.

Important: If you sign for the delivery without noting damage, or if the driver leaves before damage is reported, Northern Kayaks cannot replace the item. You will either need to pay return freight charges ($250 - $400) or accept the kayak as-is.

 

How to Inspect Your Delivered Kayak

Ask the driver to wait while you follow these steps before signing:

  1. Unwrap the kayak completely
  2. Inspect thoroughly for major and minor damage
  3. Document any issues before the driver leaves

 

Major Damage (holes, dents, cracks) -- take these steps:

  • Take photos immediately
  • Have the carrier document the damage in writing before you sign anything
  • Return the damaged kayak to the driver
  • Contact our customer service team immediately

 

Minor Damage (scratches, nicks, broken parts, gouges) -- take these steps:

  • Note the damage on the Bill of Lading
  • Take photos
  • Accept the shipment
  • Contact our customer service team
  • If you are unwilling to accept a compromise on minor damage, refuse the shipment

 

Shipping Protection

We've partnered with Route to offer optional shipping protection, available for purchase at checkout. Pricing varies by product. This option is only available at the time of purchase and is non-refundable.

Watch: How to Inspect a Delivered Kayak Video walkthrough

 

Contact Information

Northern Kayaks MG DSGN LLC

Address: 440 N Barranca Ave, #7227 Covina, CA 91723 Los Angeles County

Phone: (307) 218-2580